Measuring wellbeing and organisational culture
A firm can tell you by Tuesday how Monday went financially. Ask about the culture on its floors or the state of its people and the honest answer is at best, a hunch. We measured both, across 855 lawyers, and the show how it can be used to predict who leaves a firm and who leaves the legal sector altogether.
We did not ask lawyers whether the culture was good or whether they were coping. We measured both. On the culture around them we ran validated instruments for psychological safety, supervisory support, incivility and bullying, workload and time pressure, organisational care, and how much control a lawyer had over the boundary between work and the rest of life. On the state of the lawyer we measured anxiety, depression, sleep, physical health, social connection at work, and financial security, using the same kind of instruments a clinic or a research university would recognise. Thirty-one interviews, thirty-eight hours of them, came first, so that we measured the things that mattered rather than the things that were easy to ask. Then we did the part that turns readings into foresight: we modelled which of them travelled with which kind of leaving, separating a lawyer who moves to another firm from one who hands back the practising certificate, and from one who leaves the law altogether.
The two sets of readings forecast two different departures, and that is the whole value of taking both.
“We measured the two things firms tend to leave to instinct: the culture around a lawyer, and their wellbeing. Psychological safety, supervision, incivility, basically the conditions that either build or tear down a person over time. Anxiety, depression, and state of physical health and the signs they leave. Then we modelled which readings moved with which kind of leaving. Culture forecast who stayed at the firm. Wellbeing forecast who stayed in the law. Both would have been sitting in the data, months ahead of any resignation, waiting to be read.”
Culture predicted whether a lawyer stayed at their firm. Of everything we measured, the conditions a firm sets, whether a lawyer felt safe to raise a problem, whether their supervisor genuinely backed them, whether support for a life outside work was real rather than written, were the factors most closely tied to whether they remained. And the behaviour that precedes a resignation showed up in the readings well before the letter did. Job-search activity is a leading indicator of departure, surfacing months before anyone formally resigns, and it varied sharply with the culture lawyers were in. A firm that measures this does not wait to be surprised. It watches the indicator move and acts while acting is still possible.
Wellbeing predicted something of greater consequence: whether a lawyer stayed in the profession at all. Here the measuring exposed a deficit firms rarely quantified. Fewer than half of lawyers rated their physical health positively. One in five met the criteria for severe anxiety, and close to one in ten for severe depression. These are not soft impressions. They are the kind of figures a firm would treat as an emergency on a financial dashboard, and the kind that never reach one, because no dashboard is pointed at them. Mental health was the strongest single signal of weakening attachment to the profession, which means the information that forecasts a lawyer's deepest exit existed in numbers, long before the decision was visible to a partner's eye..
Then the two halves connected, and the connection is why measuring only one would mislead. The pattern in the data is consistent with poor culture wearing down wellbeing slowly, over months and years, until a lawyer who once only wanted a better firm no longer wants the law. We are careful here: this pathway is inferred from associations and interviews, not proven by tracking lawyers over time. But if it holds, culture is the early reading and wellbeing the late one of a single process. A firm measuring culture alone sees the warning and misses the damage. A firm measuring wellbeing alone sees the damage and misses the warning that could have prevented it. Measuring both is how a firm catches the problem at the stage where it is still cheap to fix.
Measurement also located the loss, which is what makes it usable rather than merely alarming. Once we broke the readings down, the way a firm already breaks down profit by partner and practice area, the picture sharpened. Organisational commitment ran at 3.20 in small firms and fell to 2.68 in large ones, a cultural gradient, not a structural one, since the legal form of the practice made no difference at all. Junior lawyers ran a job search at 5.30 activities against seniors' 2.10 on a 10-point scale. Lawyers in Singapore practices reported financial wellbeing of 3.16 against 3.44 elsewhere. None of this survives in a firm-wide average. All of it appears the moment you measure on purpose and disaggregate, telling a firm not just that it has a problem but where, among whom, and under which conditions, which is the difference between buying a programme and fixing a cause.
Now set two firms side by side. Both watch their money with the same precision: hours to the tenth, profit by partner, realisation against last quarter. One of them watches its culture and its people the same way, on a schedule, with instruments, broken out by team and supervisor, reviewed in the meetings where the financials are. The other relies on a sense that someone "seems a bit stretched lately." When incivility climbs on one team, the first firm sees it the term it happens, and sees the wellbeing readings begin to slip behind it, and acts before the search activity starts. The second firm sees nothing until the resignations arrive eighteen months later, "out of nowhere," carrying off expertise that took at least four years to build. Over a decade the first firm compounds its talent. The second pays, again and again, to rebuild it.
That is the edge, and it is durable precisely because so few firms hold it. The profession has spent decades perfecting the measurement of money and leaving the measurement of culture and people to instinct, so the firm that closes that gap is not meeting a standard but setting one. It anticipates the departures its competitors only react to. It can show its best lawyers, and the ones it is recruiting, that culture and wellbeing are governed rather than gestured at. And it builds, year on year, the only asset a professional firm truly sells: people who stayed long enough to become formidable.
We measured an entire profession to show what its readings contain. A single firm can measure itself the same way, with the same instruments, on the same cadence it already gives its finances. The numbers are not exotic, and the data already lives inside the firm, in its culture and its people, waiting to be read. The only thing separating the firm that sees its losses coming from the firm that is blindsided by them is the decision to measure both. The first will keep its best lawyers. The second will keep funding the search for their replacements.

